Notice
| Return & Exchange |
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OKKANE
2025-03-26
Hits : 631
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< Return >
Q. When I received the product and then if I want to return it, what should do? A. Please register by writing down the product name, order number, name, and e-mail you wish to return through 1:1 inquiry or okkanegb@naver.com. [In this case of a return, you must request received within 7 days from the date of receipt] Q. If I received the defective product, How can I request the return it? A. When you receive a defective product, please contact us 1:1 inquiry or register it through okkanegb@naver.com. [Please attach the order number, name, e-mail, and photo of the defective product] < Exchange > Q. How can I change the product before delivery? A. You can request an order cancellation through 1:1 Inquiry or okkanegb@naver.com before the item is shipped. Please provide your order number, name, and product details when making the request. Once the order has been shipped, cancellation is not possible. Q. What should I do when I want to exchange products? A. If you have already shipped or received the product, you will have to make 1:1 inquiries or register it through okkanegb@naver.com within 7 days from the date of receipt, and you will have to pay for the round-trip shipping. [ When you request it Please leave the information of Order number, Product name, Name, wish exchange the product ] |
