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Shipping / Exchange / Return Guide
| Shipping information | After order confirmation, the preparation period generally takes 5 to 7 days, and the shipping period takes 5 to 7 days on average. Delivery times may vary due to high order volumes, stock shortages, or supplier delays. We offer free shipping for orders exceeding a certain amount. Big Ing Event products are pre-order items with a fixed arrival date. Please check the product page for details. |
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| Order Cancellation | If your order has not been shipped yet, please contact us via 1:1 Inquiry or [okkaneg@naver.com] by 12 PM. (When submitting, please provide your order number, name, email, and product name.) |
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| Exchange/Return | Exchange |
You must submit an exchange request within 7 days of receiving the product via 1:1 Inquiry or [okkaneg@naver.com]. The round-trip shipping fee must be covered by the customer. (When submitting, please provide your order number, name, email, product name, and the product you wish to exchange.) |
| Return |
You must submit a return request within 7 days of receiving the product via 1:1 Inquiry or [okkaneg@naver.com]. |
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| When Exchanges and Returns Are Not Possible |
· Even if the product is defective or incorrectly shipped, it cannot be returned if it has been washed, altered, or worn, affecting resale value. (Please check the product before wearing or washing it.) · If more than 7 days have passed since receiving the product. (Personal circumstances are not valid reasons.) · If the product is damaged or its value is reduced. (E.g., worn marks, removed tags, excessive wrinkles, stains, perfume/cigarette smells, etc.) · If the packaging or label is damaged. · Minor chalk marks are not considered defects. · Minor issues such as loose threads, slightly loose buttons, and innerwear (underwear, camisoles) are not eligible for return/exchange. · If packaging such as shoeboxes or brand boxes is damaged. · For shoes, even if unworn, any creases or sole marks will prevent return/exchange.(Please be cautious when trying on shoes indoors.) |
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